User Awareness Training
In today’s connected world, businesses face a constant stream of cybersecurity threats. From phishing emails and malware attacks to social engineering and insider risks, organisations are more vulnerable than ever — and often, the weakest link in security is human error. This is where User Awareness Training becomes essential.
User Awareness Training is a structured program designed to educate employees about information security risks, safe digital practices, and how to respond effectively to potential threats. It equips your workforce with the knowledge and skills they need to protect themselves and your organisation’s assets from everyday cyber risks.
Why is this so important? Studies show that over 80% of data breaches involve some form of human error, whether it’s clicking on a malicious link, mishandling sensitive data, or using weak passwords. Technical security controls alone aren’t enough. Even the most advanced firewalls and anti-virus systems can be bypassed by a simple phishing email or a convincing phone call from a fraudster.
Investing in regular User Awareness Training transforms your employees from potential security risks into your organisation’s first line of defence.
Beyond reducing risk, User Awareness Training also helps meet key regulatory and compliance requirements. Frameworks such as GDPR, ISO 27001, Cyber Essentials, and industry-specific standards like PCI DSS and HIPAA all require businesses to implement ongoing security awareness programs for staff. Non-compliance can result in financial penalties, reputational damage, and increased liability in the event of a security incident.
Our Information Security User Awareness Training service is designed to deliver engaging, practical sessions tailored to your business environment. We avoid jargon-heavy lectures and focus on relatable, real-world examples that resonate with employees. Training topics include phishing awareness, secure password management, device and data protection, social engineering tactics, safe internet use, and incident reporting procedures.
For organisations seeking a deeper level of protection, we also offer live phishing simulations and role-specific awareness sessions for departments like finance, HR, and IT, where risks are typically higher.
The service is flexible and can be delivered through on-site workshops, live virtual sessions, or on-demand e-learning modules — depending on your operational needs. Each session is followed by a short assessment to gauge employee understanding, and clients receive a training report for audit and compliance records.
By providing your team with up-to-date awareness training, you’ll not only lower the risk of successful attacks but also foster a security-conscious culture within your organisation. This proactive approach helps avoid costly incidents, improves regulatory compliance, and boosts customer and stakeholder confidence in your business.
In short, User Awareness Training isn’t just a nice-to-have — it’s a fundamental component of a modern, responsible security strategy.
Contact us today to discuss how we can help protect your organisation by empowering your people.
Sample Topics:
✅ Common cyber threats and how to spot them
✅ Phishing, email scams, and social engineering
✅ Secure password practices and device security
✅ Safe internet and data handling habits
✅ GDPR and data protection essentials
✅ Incident reporting procedures
✅ Role-based security awareness
✅ Live attack simulations (optional)
✅ Q & A and security resources for employees
Sample Sessions
User Awareness Training for Common Users – 2 Hour Session
A focused, practical session designed to equip everyday employees with essential cybersecurity knowledge to protect company data and avoid common digital risks.
Key Topics Covered:
- Introduction to information security concepts
- Phishing, email scams, and safe email habits
- Secure password creation and management
- Safe internet and device usage
- Recognising social engineering attempts
- Data protection and GDPR essentials
- Basic incident reporting procedures
User Awareness Training for IT Staff (8 Hours)
An intensive, technical awareness program for IT personnel covering organisational security controls, threat landscapes, and role-based security responsibilities.
Key Topics Covered:
- Information security fundamentals and compliance frameworks
- Vulnerability management and patching practices
- Secure network and endpoint management
- Email and web filtering controls
- User account management and access control principles
- Incident response and containment procedures
- Secure configuration standards (CIS/NCSC guidance)
- Log monitoring and anomaly detection basics
- Data protection, encryption, and backup strategies
- Role-based risks and insider threat mitigation
User Awareness Training for Key Personnel (Accounts, Payments, HR) (4 Hours)
A targeted session for finance, procurement, and payment-handling teams — focusing on fraud prevention, data protection, and payment security. Modules will be customised to include topics relevant to the department.
Key Topics Covered:
- Recognising financial phishing and email spoofing
- Invoice and payment fraud scenarios
- Safe handling of financial data (PCI DSS/GDPR essentials)
- Authorisation and verification procedures
- Secure password and authentication practices
- Device security for financial systems
- Social engineering risks for finance personnel
- Incident reporting and escalation
Information Security Seminar for Executives & Managers (4 Hours)
A leadership-focused awareness session highlighting the business risks of cyber threats, regulatory responsibilities, and incident response strategies.
Key Topics Covered:
- The evolving threat landscape for businesses
- Business continuity and cyber risk management
- Legal and regulatory obligations (GDPR, ISO 27001, DPA 2018)
- Consequences of breaches: financial, reputational, legal
- Role of leadership in setting security culture
- Incident response roles and decision-making
- Vendor, supply chain, and third-party risk awareness
- Executive-level social engineering and phishing risks
- Cyber liability and insurance considerations
Darknet & Dark Web Security Awareness Intensive (8 Hours)
An advanced, hands-on training program designed for cybersecurity professionals, SOC analysts, and incident responders to understand the structure, risks, and operational security implications of the Darknet and Dark Web. This intensive equips participants with the skills to monitor, investigate, and respond to threats originating from hidden networks.
Objectives:
- Understand how the Darknet operates and its role in cybercrime
- Learn methods for safely accessing and monitoring the Dark Web
- Identify threats, data leaks, and fraud targeting your organisation
- Recognise indicators of underground criminal activities relevant to your business sector
Key Topics Covered:
- Difference between Surface Web, Deep Web, and Dark Web
- Overview of Tor, I2P, and other anonymity networks
- Legal and ethical considerations
💀 Module 2: Cybercrime Ecosystem on the Darknet (1.5 Hours)
- Underground marketplaces and forums
- Malware, ransomware, and exploit kit trade
- Data dumps, credential leaks, and financial fraud
- Social engineering-as-a-service and phishing kits
🛠️ Module 3: Tools, Browsers, and OPSEC for Darknet Access (1 Hour)
- Configuring secure access to Tor and similar services
- Operational security (OPSEC) best practices
- Using virtual machines, VPNs, and proxies for anonymity
- Risks of deanonymisation and mitigation techniques
🔍 Module 4: Darknet Threat Hunting Techniques (1.5 Hours)
- Dark Web monitoring methodologies
- Identifying company data leaks and mentions
- Tracking stolen credentials, personal info, and brand impersonation
- Using open-source tools and commercial platforms for threat intel
📑 Module 5: Case Studies & Recent Incidents (1 Hour)
- Review of major breaches linked to Darknet activity
- Deep dive into real-world data leaks and attacks
- Attribution challenges and incident response
🛡️ Module 6: Corporate Defense & Response Strategies (1 Hour)
- Mitigating Darknet threats to businesses
- Working with law enforcement and CERTs
- Incident escalation, reporting, and containment
- Legal considerations for monitoring and takedowns
📝 Module 7: Practical Exercises & Live Demonstrations (1 Hour)
- Guided access to Tor and selected Darknet markets (demo environment only)
- Monitoring for leaked credentials
- Simulated brand threat discovery exercise
- Using threat intel feeds and reporting suspicious findings
Ideal Audience:
- Cybersecurity analysts
- SOC teams
- IT security managers
- Threat intelligence professionals
- Incident responders
Prerequisites:
Basic understanding of cybersecurity principles, networking, and threat analysis.